If an item hasn’t arrived or isn’t as described, go to My ColaMalls, select the item in your purchase history, and reach out to your seller.
If you’ve talked to your seller and the issue still isn’t resolved after 1 business days,contact us.
You can count on hearing from us within 48 hours.
It’s easy to do on ColaMalls.
Select the item you want to return in your purchase history on ColaMalls.
If the seller asks, send the item back as soon as possible using their preferred return method.
If the seller doesn’t refund your money, ask ColaMalls to step in and help.