Returns and Refunds
ColaMalls Money Back Guarantee
Get your money back—it’s that simple.
① Contact Your Seller
If an item hasn’t arrived or isn’t as described, go to My ColaMalls, select the item in your purchase history, and reach out to your seller.
② Not resolved? Let us know.
If you’ve talked to your seller and the issue still isn’t resolved after 1 business days,contact us.
③ We’ll get your money back. Fast.
You can count on hearing from us within 48 hours.
Need to Return an Item?
It’s easy to do on ColaMalls.
① Start Your Return
Select the item you want to return in your purchase history on ColaMalls.
② Ship the Item Back
If the seller asks, send the item back as soon as possible using their preferred return method.
③ Receive Your Refund
If the seller doesn’t refund your money, ask ColaMalls to step in and help.